Team Building & Outdoor Activities

Outdoor Elements Terms & Conditions

Standard Booking Procedure

It is recommended to avoid disappointment that bookings are made as far in advance as possible. Outdoor Elements will always try to accommodate all requests but at busy times there may not be sufficient resources available.

Initial enquiries are usually taken over the phone to discuss available dates and suggested programmes.

Bookings can be taken over the telephone but should be confirmed in writing or by e-mail.

Tel: 01282 416396
e-mail: info@outdoorelements.co.uk

Once a booking is confirmed the customer will receive a confirmation of the programme along with a suggested kit list and medical form to be returned in advance.

An invoice will also be sent out with this information:

25% deposit required by return to secure the booking
75% balance due prior to day of event.

Standard Cancellation Policy

Outdoor Elements recommends that customers take out adequate insurance to include cover in case of cancellation.

Regardless of when a booking is made if the customer cancels a confirmed booking:

in excess of 4 weeks of the start date of the activity the customer will not be charged for the activity. The deposit will be refunded.

within 4 weeks of the start date of the activity the customer will be liable for 50% of the total cost of the activity.

within 2 weeks of the start date of the activity the customer will be liable for the total cost of the activity.

If numbers within the group go down the minimum charge applies and the cancellation policy applies to cancelled places.

If Outdoor Elements cancels a confirmed booking at any stage, every effort will be made to offer alternative dates or an alternative provider. If alternative dates or an alternative provider cannot be agreed, then Outdoor Elements will give a full refund of any fees already paid.

The activities take place in all weather conditions. In the event of extreme weather conditions (high winds or heavy snow), Outdoor Elements will offer an alternative date.

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